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Odigo is a leader in the growth category on the Frost Radar™: European Contact Center as a Service Market, 2021

Openness, scalability and robustness are recognised as Odigo’s main strengths by Frost & Sullivan

Frost Radar™: EU CCaaS Report 2021

A Frost & Sullivan analyst report

Odigo ranks among the top performers in the Frost Radar™: European Contact Centre as a Service Market, 2021 report, leading the growth sector. Among the top 20 European enterprise cloud contact centre providers analysed by Frost & Sullivan, Odigo is positioned in 1st place for growth and also as one of the top European providers for innovation.

Odigo’s recognition is based on Frost and Sullivan’s analysis of our strengths:

  • Robust and capable of handling large call volumes in automated routing
  • Feature-rich, all-in-one CCaaS solution
  • Pay-as-you-go pricing model
  • Market experience
  • Dedication to improving the agent experience (AX)
  • Highly flexible and human ethos
  • Direct go-to-market strategy and fast-growing channel network
  • High organic growth rates

For a more in-depth look at why and how Odigo is a leader in the European CCaaS market, please download the report.

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Click here to download the Frost Radar™: European Contact Center as a Service Market, 2021 report.

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