The priority queue is a new feature that takes precedence over the normal queue, and students are placed in the priority queue by a TA who has attempted to help them.

Priority queue introduces two new tools to TA's for when they are helping students: Requeue Student and Can't Find.

• Requeue Student temporarily removes a student from the queue. When the student is ready to rejoin the queue, they can click a button to be sent straight into the priority queue. This ****action ****should be used when you want to delay helping a student for any reason, such as asking them to finish a task or letting a different TA help them.

  

• Can't Find marks a student as missing when a TA isn't able to reach them. The student is temporarily removed from the queue, and given the option to join the priority queue when they come back to their computer.