| Knowledge Management Administrator- London |
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| London |
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| Founded in 2000, Efficio is the world’s largest procurement consultancy, operating across 11 offices in Europe, North America and the Middle East. There are currently c.550 employees globally, with exciting plans for further growth. We are a truly international organisation with over 50 languages spoken and we recognise the proven benefits of a diverse team. The firm places a high value on its employees and offers fantastic learning and development opportunities to encourage and facilitate career progression.
At Efficio you will find a collaborative, supportive culture where performance is recognised, and success is celebrated. You will be supported to continually develop your skills and expertise through a comprehensive development programme including formal training (Efficio Academy), on-the-job training and mentoring from experienced colleagues. |
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| You will be working within the Knowledge Management (KM) team supporting the function initiatives. The team consists of 3 full time personnel who are responsible for connecting content to people, tools to people and people to people, to make projects and business development (BD) activities more effective and efficient. The KM team sits within the broader Knowledge function, which also includes our Research & Insights team.
The successful candidate will support the development and execution of Efficio’s KM activities. Our knowledge content includes project documentation, templates, benchmarking data (e.g., pricing information), structured data (supplier / spend data / taxonomies), research and BD materials (CVs / Case studies / Credentials).
Key responsibilities include:
• Collection and storage of key project content, including BD materials, benchmarking information, lessons learned, and other project deliverables – this is a core element of the role.
• Maintaining project and proposal trackers, ensuring content accuracy and cohesiveness – supporting analysis of the tracker data when required.
• Proactively reaching out to project teams at the project outset to gather key information about the engagement and inform teams about the Knowledge capture process and expectations.
• Supporting the KM team in responding to information requests for business development and project materials.
• Monitoring content to ensure it is aligned with client confidentiality and GDPR guidelines, and repurposing materials when necessary.
• Maintaining best-of business development decks by proactively adding new credentials and case studies.
• Coordinating with the team to develop quarterly Knowledge newsletters and other communications.
• Working closely with Subject Matter Expert (SME) communities to maintain up-to-date content on their SharePoint communication sites.
In general, the Knowledge Administrator will aim to ensure the structure, coverage, and quality of content in Efficio’s proprietary knowledge system is suitable and current, will proactively help project teams to locate the most relevant content, will ensure new or updated materials are captured and suitably filed upon project completion and that the quality of the material is compliant with internal guidelines.
Please note the role described above is not exhaustive but provides a good indication of what is expected of the candidate – the scope will evolve with the needs of our business and our knowledge organisation.
Please also note that this is a junior role and training will therefore be provided to the candidate upon joining the company and ongoing. |
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| The candidate needs to be a self-starter and have the interpersonal skills to liaise with the whole community of internal clients, such as consultants who create and use Knowledge content. Teamwork skills are essential, as are being able to provide support and take direction.
Specifically, we expect a Knowledge Administrator to demonstrate the following:
• An interest in Knowledge / Information Management
• Confident communicator, able to provide summary view of complex material succinctly
• Able to understand Efficio’s business and apply context to Knowledge related activities
• Proficient in the use of MS Outlook, Excel, and PowerPoint
• Excellent attention to detail and motivation to suggest new ideas and see tasks through to completion
• Very good organisation and time management skills
• A self-starter with a proactive and enquiring approach, and is prepared to challenge
• Ability to work in teams and take direction – with a service-oriented mindset
• Ability to prioritise own work based on a constantly evolving situation
• Commitment to success and team delivery |
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| • Degree qualified - ideally Information Management, Library Science, or any other Social Sciences degree. Candidates with other backgrounds that wish to pursue a career in Knowledge Management will be also be considered for the role
• Proficient use of SharePoint
• Prior work experience within professional services, preferably within Knowledge Management
• European languages are desirable, in particular German, Italian, French and Spanish |
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