Customer Support Agent

Hi! We are Squro, an international fin-tech product company. Deeply understanding our client’s needs, we create a convenient and transparent fin-tech environment, striving to provide the best conditions and services.

Our team has unique expertise in research, analysis, and product development. By relying on technical insights and a data-driven approach, we create disruptive future-defining innovations of the fin-tech industry that remain our basis for success. The company has a European financial license and works with global partners.

Responsibilities:

• Handle any incoming customer inquiry within the set time range via different communication channels: live chat, messengers, CRM system
• Identify customers' needs to achieve customer satisfaction
• Manage standard inquires in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist.

Required skills:

• Basic knowledge of work with Google framework (Disc, Sheets, Docs)
• Experience of resolving difficult issues
• Experience of communication with angry clients
• Basic understanding of empathy
• Experience to manage team
• Deep understanding of customer service with ability to identify weak areas
• Deep knowledge of best CS practices

We offer:

• Professional and personal growth;
• Challenging, fast-moving, and unique tasks;
• Ability to be close to the business and take part in making fast decisions;
• Partial compensation of language courses expenses;
• Corporate library;
• Regular team retrospectives;
• Flexible schedule;
• Paid vacations, sick leaves, public holidays, ability to take days off;