Cuttly Support

The short link in cutt.ly does not expire. There is no limit to the lifespan of a short url. You can delete the short link yourself if you want.

Cutt.ly is a platform that offers a lot of possibilities and available features. Registration in cutt.ly and using the website with the options available after registration is completely free. We have many features and some of them are only available if you have purchased the appropriate subscription plan. Details on subscription plans are available here: cutt.ly/pro-pricing

Each registered user can delete any link he shortened while logged in. The user must be the owner of the link to be able to remove it. The option of removing links is not available for unregistered users and users who shorten the links without being logged in.

Yes, cutt.ly is an advanced link management platform and anyone who has their own domain or has the rights to manage it can add it to their dashboard in the account options. You can add multiple domains of your own. Details on quantities are available here: cutt.ly/pro-pricing

To add your own domain, you must be its owner or have the rights to manage the domain. To add a domain, you need to set the DNS records: DNS A for the IP given in your dashboard on cutt.ly in the account settings and add token to DNS TXT - your domain unique token will be generated after adding your domain in your dashboard on cutt.ly in the account settings.

Yes, adding and changing aliases or endings of short links is easy. Logged in users have options available under each short link they shortened, which allow them to modify short links. To change the alias for links in the cutt.ly domain, this alias must be available and cannot be used by another user. To add an alias for your own domain you don't have to worry about alias availability because your own domain has a separate database of available aliases.

It is very easy. All you need to do is paste the link you want to shorten in the appropriate input and click the appropriate button to shorten the link. After you shorten the link underneath, the available options for editing and managing the link will appear.

Yes, although this option is available to users with any subscription.

Yes, cutt.ly is primarily a Link Analytics Platform. In cutt.ly you can follow every click on a short link and check it on advanced charts. Moreover, you can choose whether any short link is to be tracked on every click or unique clicks. Unique clicks can be edited by yourself and define their time uniqueness. Unique clicks is available with any subscription.

No, cutt.ly does not display any advertisements and does not slow down redirections. After clicking on a short link, you are immediately redirected to the source link.

Yes, you decide how long you want to use the paid subscription. You can cancel your subscription at any time. The subscription will then end in accordance with the period for which it was purchased. In the case of a monthly subscription, the subscription will end month to month on the date it was purchased.

Yes, you can upgrade your subscription to a higher plan at any time. After making the payment resulting from the difference in prices in subscription plans and the period of your subscription already used - the higher subscription and the options available with it will be available in a few minutes after payment.

Yes, you can downgrade to a lower subscription plan than you currently have. In the event of downgrading the plan, the validity period of the current subscription will last until the end of the period for which the subscription was purchased and after this period it will change to the lower subscription plan.

To add your own SSL certificate to your domain associated with cutt.ly, you need to use any solution that offers websites such as: CloudFlare (support.cloudflare.com/hc/en-us/articles/200170466-Managing- Custom-SSL-certificates)

We have developed a solution that allows you to automatically add the Let's Encrypt SSL certificate. One click is enough and our script will install the Let's Encrypt certificate and take care of its automatic renewal. To use this solution, you must have a minimum Single subscription plan. Before installing the SSL Let's Encrypt certificate, see the limits imposed by the issuer: letsencrypt.org/docs/rate-limits

Adding your own branded domain depends on the DNS A record configuration. After correct configuration, add the domain in the cutt.ly dashboard in the account options and wait for verification. Each domain is verified whether it is safe, whether it is not present on various blacklists and whether it is not a source of spam. The domain verification process takes no more than 24 hours.

Cutt.ly is an advanced Link Analytics Platform and allows you to track clicks on short links. The analytical data that is collected when opening short links is:

Total number of clicks - here you can choose whether the short link should count unique clicks or all clicks - the option of counting unique clicks is available from the Single subscription plan;

Source of clicks from popular social media;

Referrals - sources of redirects;

Devices - devices from which the click was made, e.g. tablet, phablet, mobile phone, TV with an application for browsing the Internet, desktop computer, console and others;

Operating system (OS) - advanced link analytics allows you to check which system the click came from, and for each system you can also check the version of a given system;

Browsers - advanced link analytics allows you to check the browser from which the click was made, and you can also check the version of the browser for each browser;

Device brands - advanced link analytics allows you to check which brands of devices were clicked, and for each device brand you can also check the version of a given device; Languages - shows what languages were set on the device when clicking on a short link;

Geographic location - list of countries where a short link was clicked;

Bots - Bots do not count towards the total number of clicks, but the option to monitor short links clicks by bots is available from the Single subscription plan.